Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Returns Conditions for Items Without Quality Defects

Items returned for non-quality reasons must remain in their original received condition: unworn, unused, and complete with all original packaging. You will also need to provide your order number.

Returns Conditions for Items With Quality Defects
Simply provide your order number plus photos or videos showing the product issue to apply for a return.


To start a return, you can contact us at feikfeiz_service@outlook.com. 

We will also attach step-by-step instructions for returning your package together with our return shipping address.

We reserve the right to refuse delivery of any items sent back without a prior return request.

You can always contact us for any return question at feikfeiz_service@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return & Exchange Shipping Fees

Returns or exchanges caused by product quality defects or incorrect items shipped: We will bear all return shipping costs. You only need to provide photos of the defective goods and your order number.
Returns or exchanges without quality issues due to personal preferences (unsuitable size, dislike of style): The customer shall be responsible for all return shipping fees. The original delivery charge paid at checkout will not be refunded.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
You have the right to cancel your order and return goods within 14 days without giving any reason. The items must be kept in their original received condition: unworn, unused, with all original packaging intact, and you are required to provide your order number.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at feikfeiz_service@outlook.com.